Business process re-engineering

We help companies differentiate their services, reduce costs, increase revenue and improve customer satisfaction by re-designing business processes.

We do this by identifying both quick-win and strategic opportunities. Our next step it to help you implement enabling technologies such as salesforce.com and manage the people and organisational-change issues that are often required to achieve full benefits.

Typically our customers wish to:

• increase cross-selling and up-selling opportunities
• increase productivity and reduce costs
• onboard new customers more efficiently and effectively
• improve retention and satisfaction
• improve operational processes
• manage partner and reseller activity more effectively
• improve regulatory controls and reduce operational risk

Irrespective of the type of process, the aim is to increase the work that adds value to the customer and remove unproductive or non value adding activities. This can’t normally be achieved simply by throwing technology at the problem, rather, it requires a fresh look at things. And that’s where we can help.

Examples of how we achieve this are:

• ensuring seamless transfer between departments
• automating key steps
• creating timely and accurate management information that enables work-in-progress to be managed
• conducting best practice reviews
• reducing progress chasing enquiries from customers

We have a wealth of experience in helping companies with antiquated, manual processes or extensive use of Excel files to manage work-in-progress. Often time is wasted simply on gathering, rather than using, management information.